Troubleshooting Notifications

If you're not receiving notifications as expected, this guide covers common issues and their solutions for each notification channel.

Web (In-App) Notifications

Notifications Not Appearing

Check that you're logged in:

• Web notifications only appear when you're logged into Componentry
• Verify your session hasn't expired by checking if you can access your dashboard

Verify the notification bell:

• Look for the bell icon in the top navigation bar
• Click on it to see your notification list
• A badge indicates unread notifications

Clear browser cache:

• Cached data can sometimes interfere with real-time updates
• Clear your browser cache and refresh the page
• Try opening Componentry in an incognito/private window

Check notification preferences:

• Navigate to Settings → Notifications
• Verify the Web toggle is enabled for the notification types you expect

Notifications Delayed

Browser tab in background:

• Some browsers throttle background tabs
• Notifications may appear when you return to the Componentry tab

Internet connection:

• Slow or intermittent connections can delay notifications
• Check your network status

Email Notifications

Not Receiving Emails

Verify your email address:

1. Go to your account settings
2. Confirm your email address is correct
3. If incorrect, update it and save

Check spam/junk folder:

• Notification emails may be filtered as spam
• Search for emails from Componentry
• Mark as "Not Spam" to improve future delivery

Add to whitelist: Add these to your email contacts or whitelist:

• notifications@componentry.app
• noreply@componentry.app

Check notification preferences:

• Navigate to Settings → Notifications
• Verify the Email toggle is enabled for the notification types you expect

Emails Going to Spam

Mark as "Not Spam":

1. Find a Componentry email in your spam folder
2. Mark it as "Not Spam" or "Not Junk"
3. This trains your email provider

Add to contacts:

• Adding the sender email to your contacts can help
• Create a contact for notifications@componentry.app

Create a filter: Most email providers allow you to create rules:

• Filter emails from @componentry.app
• Set them to always go to inbox
• Never mark as spam

Mobile Push Notifications

Not Receiving Push Notifications

Check app notification permissions:

iOS:

1. Open Settings → Notifications
2. Find the Componentry app
3. Ensure "Allow Notifications" is enabled
4. Verify alert style, sounds, and badges are configured

Android:

1. Open Settings → Apps → Componentry
2. Tap Notifications
3. Ensure notifications are enabled
4. Check that the notification channel isn't muted

Verify you're logged in:

• Open the Componentry mobile app
• Confirm you're logged into the same account
• Push notifications only work when authenticated

Check notification preferences:

• In the web app, navigate to Settings → Notifications
• Verify the Mobile toggle is enabled for the notification types you expect

Push Notifications Delayed

Check Do Not Disturb:

• Ensure your device isn't in Do Not Disturb mode
• Check for scheduled DND periods

Check battery optimization:

Android:

1. Go to Settings → Apps → Componentry
2. Tap Battery
3. Select "Unrestricted" or disable battery optimization

Check internet connection:

• Push notifications require an active internet connection
• Verify WiFi or mobile data is enabled

Push Notifications Working on Web But Not Mobile

Ensure app is updated:

• Check for updates in the App Store or Play Store
• Install the latest version of Componentry

Try signing out and back in:

1. Sign out of the mobile app
2. Close the app completely
3. Reopen and sign back in
4. This re-registers your device for push notifications

General Troubleshooting

Some Notification Types Working, Others Not

Check individual preferences:

• Each notification type has separate toggles for each channel
• Verify the specific notification type is enabled

Wait for the trigger event:

• Notifications only fire when their trigger event occurs
• For example, "Activity Processed" only fires when an activity is processed

Changes Not Saving

Check your internet connection:

• Preference changes require an active connection
• Verify you're online

Refresh the page:

• After making changes, refresh to confirm they saved
• Check that toggles reflect your intended settings

Contact Support

If you've tried the above solutions and still have issues:

1. Note which notification types aren't working
2. Note which channels are affected
3. Check the time and date of expected notifications
4. Contact support with these details